Effective Date: [07-24-2025]
At Koya Collection, each item is made or printed to order with care and quality. As such, all sales are final. Please read our policy below before placing your order.
Due to the nature of our products and the custom printing process, we do not offer refunds for any reason, including but not limited to:
We will gladly replace items if:
To request a replacement, contact us within 7 days of receiving your order at jamiekoya00@gmail.com. Please include your order number, photos of the item, and a brief description of the issue.
Please carefully check our Size Guide before ordering. We do not offer refunds or exchanges for incorrect size choices. Colors may vary slightly due to screen differences and the print process.
Koya Collection is not responsible for lost or stolen packages once shipped. Please contact the carrier directly using your tracking number.
If you have any questions about this policy, feel free to reach out: